Privacy Policy

Your privacy is important to us. It is XLNavigator's policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

You can sign up with your Google account so your XLNavigator's account username will be prefilled with your name and your public profile picture.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don't share any personally identifying information publicly or with third-parties, except when required to by law.

We act in the capacity of a data controller and a data processor with regard to the personal data processed through XLNavigator and the services in terms of the applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

COOKIES AND TRACKING

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use:

1. Necessary Cookies (Always Active)
   - Authentication cookies (NextAuth): Required for user login and session management
   - Payment processing cookies (Stripe): Required for secure payment transactions
   These cookies are essential for the website to function and cannot be disabled.

2. Analytics Cookies (Requires Consent)
   - Google Analytics: Helps us understand how visitors interact with our website
   - Purpose: Measure site performance, identify popular content, improve user experience
   - Data collected: Page views, session duration, device type, general location
   - Retention: Up to 26 months

3. Functionality Cookies (Requires Consent)
   - Crisp Chat: Enables live customer support chat functionality
   - Purpose: Provide real-time customer assistance
   - Data collected: Chat messages, session information

Managing Your Cookie Preferences:
You can manage your cookie preferences at any time by clicking "Cookie Settings" in the website footer. You may also configure your browser to block cookies, though this may affect website functionality.

Your Rights Under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at support@xlnavigator.com.

This policy is effective as of December 16, 2025.